How do I book a collection with you?

Simply go to the Booking page and fill out the required details. You will receive an e-mail confirming your booking. You will then be sent by post or email your outbound and inbound luggage travel documents (airwaybills). Please affix an Air Waybill to each piece of luggage ready for collection.

What is an Air Waybill?

An Air Waybill is a paper ticket containing your collection and delivery details as well as a unique tracking number.

Do I need to tell you the weight of my shipment?

Yes. The cost of your shipment is determined by the sizes and weights of your luggage items and the route and service.

Do I need to tell you the size of my shipment

Yes. The cost of your shipment is determined by the sizes and weights of your luggage items and the route and service.

What do I have to do to prepare my items for European collection?

Nothing. Simply have your items ready to go. (Golf Bags, Bicycles, Skis, Snowboards and Ski Boots must be packed in an airline compatible case or box) Just ensure that the Air Waybill is securely attached to your luggage.

How do I pay?

You may complete your booking online, via our secure payment facility or on the telephone: Simply call +44(0)1895 450187 / 0800 083 5503 (UK toll free) / 1866 449 9532 (USA toll free) and a Service Operator will take your details as well as guiding you through.

We accept the following debit/credit cards: Amex, MasterCard, Visa.

What is your service area?

Luggage Delivery Company services most countries in the world

Do you collect or deliver on Saturday or Sunday?

For prices and availability of weekend collection or delivery contact our Customer Support Team:
Call: +44(0)1895 450187 / 0800 083 5503 (UK toll free) / 1866 449 9532 (USA toll free)
Email: customercare@luggagedeliverycompany.com

Do you collect or deliver to or from cruise ships?

We offer this service (subject to suitable port facilities which we confirm with the individual cruise company) and an administration fee of usually around GBP 55.00 ( plus Tax if applicable) is added to our usual cost. We require the following additional information :- cruise line, vessel name, date and port of departure and port of arrival.

Are there items that I cannot send?

  • Animals (including birds, fish, insects, larvae, pupae etc.)
  • Animal products (including but not limited to ivory, fur and garments trimmed with fur)
  • Antiques and art works
  • Bullion
  • Complete firearms and firearm parts, ammunition, explosives, weapons
  • Dangerous / hazardous goods (including but not limited to perfumes, aftershaves, aerosols, flammable substances, loose lithium batteries, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“ATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations.
  • Flowers and plant products
  • Human remains or ashes
  • Illegal goods (these are goods which are considered illegal in the origin, the transit points and / or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)
  • Imitation (replica) firearms, toy guns, weapons, explosive devices or ammunition
  • Medical samples (including but not limited to bodily fluids and tissue samples)
  • Negotiable instruments in bearer form (including but not limited to bank notes, currency, vouchers)
  • Perishable items that require a temperature controlled environment
  • Pornography
  • Prescription drugs and pharmaceutical products
  • Tobacco
  • Foodstuffs, perishable food articles and beverages requiring refrigeration or other environmental control, including, but not limited to: Wine, Beer, Spirits and Champagne.
  • Packages that are wet, leaking or emit an odour of any kind or packages wrapped in Kraft paper.

Can I pack aerosols in my luggage (deodorants, hairsprays, etc)?

No, any pressurised container is not permitted to be packed in unaccompanied luggage, including deodorants and hairsprays.

Can I pack perfume, aftershave or any other item containing alcohol in my luggage?

No, any item containing alcohol (including perfumes and aftershaves) is not permitted to be packed in unaccompanied luggage.

Can I pack batteries in my luggage?

No, alkaline batteries are not permitted. Please ensure these are removed from any items you have packed.

Can I send my laptop?

Yes – Contact Luggage Delivery Company Customer Support for price and service details +44(0)1895 450187 / 0800 083 5503 (UK toll free) / 1866 449 9532 (USA toll free)

Can I send extra large items such as sports equipment?

Yes you can ship items such as kayaks, canoes, surfboards, windsurf and sails, hang gliders, pole vaults, javelins etc

For prices and further details contact Luggage Delivery Company Customer Support
+44(0)1895 450187 / 0800 083 5503 (UK toll free) / 1866 449 9532 (USA toll free)
customercare@luggagedeliverycompany.com

Extra large items must be packed in a travel case specifically designed for that piece of equipment

When contacting us please have details of weight and size of item(s) to be shipped

(Size and weight details required are length, width and height – including packaging)

What happens if I want to cancel?

Once you have placed a booking the cost cannot be refunded. Luggage Delivery Company may also charge GBP 25.00 cancellation fee to cover administrative charges.

This all sounds great, but can't I ship my luggage myself?

Yes, there are many freight companies that will arrange transportation of your luggage. However unlike Luggage Delivery Company, this is not their primary source of business and as such you may have to follow lengthy procedures in order to ship your items. This may involve having to box and weigh your goods, and having to complete complex Air Waybills and invoices where requested by Customs as well as possibly having to drop your luggage at the freight company's location.

How many days on advance do I need to book?

When is my shipment overweight?

When you send any items that are larger or heavier that the item booked ‘Max size limit’ = Length plus Breadth plus Height. Measurements must be at longest, widest and highest points including bulges handles and wheels
The maximum size limits for each weight limit are as follows:

WEIGHT (kg) BOX BAG/SUITCASE/TRUNK. BIKE BOX. GOLF BAG SKIS SURFBOARD
10kg 108 119 N/A. N/A. N/A. N/A.
15kg 124 138 N/A. N/A. 248 N/A.
20kg 138 152 N/A. N/A. 250 280
25kg 149 164 N/A. 192 252 285
30kg 159 174 N/A. 200 255 293
35kg 166 179 N/A. 208 258 N/A.
40kg 171 184 222 212 263 N/A.

If your item is not in our list please email or call us: +44(0)1895 450187 / 0800 083 5503 (UK toll free) / 1866 449 9532 (USA toll free) customercare@luggagedelivery.com

Luggage Delivery Company reserves the right to charge the additional price of the actual size or weight shipped or an additional GBP 5.00 per kg plus Tax of 20% whichever the greater of for overweight or oversize consignments.

Does my luggage get x-rayed?

Luggage may be x-rayed for security purposes and any camera film or other items may be harmed by the radiation from the x-rays.

How can I change my collection date?

Simple, just call us or email us +44(0)1895 450187 / 0800 083 5503 (UK toll free) / 1866 449 9532 (USA toll free) customercare@luggagedelivery.com
Please remember standard collection times are Mon – Fri 09.00 to 17.30

What if my luggage is not delivered on time?

In the unlikely event that your luggage is not delivered on time and you have booked our Priority Service, Luggage Delivery Company will credit you in full if your luggage arrives later than the agreed date.

The above delivery guarantee does not apply in the following circumstances: if you pack any prohibited items, or through Force Majeure, or in any country that requires customs formalities, or if you have booked our Economy Service.

 

 

Our online booking system is now available for you to book all your door-to-door luggage delivery needs.

Want to get in touch about our door-to-door delivery services or make a booking over the phone? We would be happy to help.